RETURNS POLICY

We want our customers to be happy with their purchases. We expect all of our products to be delivered in good condition and in good working order

Unfortunately, due to unforeseen circumstances this can not always be the case, therefore we have a returns policy in place to cover these issues.

1) If your order is lost in transit we will contact the courier to ascertain what has happened. If necessary  we will despatch a replacement unit.

2) If your order is damaged please contact us to arrange the return of the item for examination. In cases of damaged goods we will arrange delivery of a replacement unit or a full refund. We will pay the return courier charge.

3) If you are unhappy with the product for aesthetic reasons You may return any goods at any time up to 7 days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition as they were delivered. You must return them to us or request us to collect them, in either case, at your cost.
The goods must be returned to us in perfect condition as delivered, with the original undamaged packaging. You should not write anything on the product packaging as the product will not be in a saleable condition and you will not be refunded.

If you are returning the goods it is recommended that you take out insurance against damage or if the goods go missing. Please ensure you wrap the parcel up in an outer box, this way the display or original box will not get damaged.

If you wish to return the goods more than 7 days after we have delivered them to you, this would be at our discretion and up to a maximum of 30 days. You must not have used the goods and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There may be an additional administration charge of up to 35% of the purchase price of the goods returned. Please inspect your goods upon arrival.

Please note that Deva and Grohe operate a strict no returns policy on non faulty goods, Bristan charge a restocking fee of 35% of the order value, and you should take this into account when placing your order

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return costs and administration fee if applicable.

We accept no liability after the products have been installed, in this case the item falls under the manufacturers guarantee and you should contact the manufacturer direct