ABOUT US
Showermania Ltd is a bathroom and heating supplies company. Our main aims are to provide top quality customer service at reasonable prices. From the moment that you place your order, our dedicated team will strive to make sure that you recieve your order, well packed, in the shortest time possible.
You can read independent reviews from our delighted customers at,
http://www.google.co.uk/products/reviews?fq=showermania&cid=e4c9ff086ef5f938&sort=1&cat=merchants
CONTACT US
You can contact us in several ways
By Email admin@showermania.co.uk
By telephone, 08456434682
By post
Showermania
4 Brandon road
Newcastle on Tyne
NE3 2PS
DELIVERIES
We aim to deliver all of our orders within 3 to 10 working days except where stated on the product description. In reality, the vast majority of our orders are despatched within 5 working days by 24 hour courier. Larger items may be delivered by a local warehouse but in all cases we will notify you of the expected delivery date. Occasionally, due to circumstances beyond our control, there may be a delay on certain items. In this case we would contact you to ask if you wish to wait for the item, or offer a full refund.
RETURNS POLICY
We want our customers to be happy with their purchases. We expect all of our products to be delivered in good condition and in good working order
Unfortunately, due to unforeseen circumstances this can not always be the case, therefore we have a returns policy in place to cover these issues.
1) If your order is lost in transit we will contact the courier to ascertain what has happened. If necessary we will despatch a replacement unit.
2) If your order is damaged please contact us to arrange the return of the item for examination. In cases of damaged goods we will arrange delivery of a replacement unit or a full refund. We will pay the return courier charge.
3) If you are unhappy with the product for aesthetic
reasons please note that the manufacturers will only accept returns on payment
of a restocking fee of 35% of the value of the order. Returns must be made
within seven days. The customer will be responsible for the safe return of the
product.
4) We accept no responsibility once the units have been fitted. In this case the
item falls under the manufacturers guarantee and you should contact the
manufacturer to rectify the problem.
5) Although we provide a free delivery service to our customers, we do of course pay for this service. We reserve the right to recover our delivery costs in the case of any returns.
6) In accordance with the Distance Selling Regulations 2000 consumers have the right to cancel their order within a 7day 'Cooling off Period' following the day of delivery. Cancellation must be done by emailing your request. If returning goods under this regulation it will be your responsibility to ensure that the goods are received by us in good condition. www.showermania.co.uk suggests that insurance is taken out for the return of such goods as any goods not received in a saleable condition in their original undamaged packaging with security seals intact, will not receive a refund. Please note that delivery of goods is deemed to be a separate contract of services and is not covered by the cooling off period therefore any refund for goods returned under this regulation will be less our costs for delivering the order to you.
Your statutory rights are not affected by the above
PRIVACY POLICY
Overview
In order to operate the Showermania service and to reduce the risk of fraud,
Showermania
must ask you to provide us information about yourself and your credit or debit
card and/or
bank account. By consenting to, and agreeing the terms of, the Privacy Policy,
you also
expressly consent and agree to us processing your data in the manner set out in
the Privacy
Policy. This Privacy Policy describes the information we collect and how we use
that
information. Showermania takes the privacy of your personal information very
seriously and
will use your information only in accordance with the terms of this Privacy
Policy. We will
not sell or rent your personally identifiable information or a list of our
customers to
third parties. However, in order for us to offer our services to our users; to
enhance the
quality of its service from time to time; and to protect the interests of our
users, we will
in limited circumstances and as further described in more detail throughout this
policy,
share some of your information with third parties under strict restrictions. It
is important
for you to review this Privacy Policy. This Privacy Policy applies to all
services that are
hosted on the Showermania website.
By accepting the Privacy Policy and User Agreement in registration, you
expressly consent to
our use and disclosure of your personal information and direct us to do so in
the manner
described in this Privacy Policy. This Privacy Policy is incorporated into and
subject to
the terms of the Showermania User Agreement.
Your privacy is important to us. Please note that by accepting this Privacy
Policy, you
consent to your personally identifiable information being stored and processed
on our
partner company's (PayPal Inc) computers in the United States, as set out in the
section
entitled, "Disclosure to Third Parties Other Than PayPal Customers" below. The
laws on
holding personal data in the United States may be less stringent than Luxembourg
laws but as
we explain below, we will hold and transmit your personal information in a
manner designed
to ensure its security. If you disagree with the terms of Privacy Policy, please
do not buy
from Showermania.
Notification of Changes
Notification of any changes to this policy will be posted on our website
http://www.showermania.co.uk
A Special Note About Children. Children are not eligible to use our service and
we ask that
minors (under the age of 18) do not submit any personal information to us or use
the service
Information We Collect
When you make a purchase from us we will require your credit card details,
address, and
telephone number. We will never share this information with any third party
except our
partner Paypal who will process your payment.
Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such
information in the
records of your account. We retain these records in order to keep records of our
relationship, to measure and improve our customer service, and to investigate
potential
fraud and violations of our User Agreement. We may, over time, delete these
records if
permitted by law.
When you make a purchase through the website Paypal collect, store and process
your personal
information on servers located in the United States and operated by our parent
company,
PayPal Inc. Our primary purpose in collecting personal information is to provide
you with a
safe, smooth, efficient, and customised experience. You agree that we may use
your personal
information to:
provide the services and customer support you request;
resolve disputes, collect fees, and troubleshoot problems;
prevent potentially prohibited or illegal activities, and enforce our User
Agreement;
customise, measure, and improve our services and the content and layout of our
website;
tell you about targeted marketing, service updates, and promotional offers based
on your
communication preferences;
compare information for accuracy, and verify it with third parties.
When you pay by telephone or mail, your information is processed on our own
secure server,
secured by Geotrust. The information is then passed to Paypal.
Disclosure to Third Parties
We will not disclose information to any third parties apart from our partner
Paypal. This
information will then be subject to Paypals privacy policy
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